Terms & Conditions

Delivery

  • Deliveries are dispatched from our Auckland office
  • Orders are delivered by courier and require a signature upon delivery, please make sure the delivery address is where someone can sign for the delivery. PO boxes are not accepted for security reasons
  • Delivery 3-5 business days
  • Rural deliveries will take longer in some areas
  • Standard delivery costs are included in the purchase price, if you require next day delivery an extra cost will occur
  • Deliveries are only made on business days, not weekends

Returns and Exchanges Policy

Hydrodol (100 Percent Natural NZ Ltd) will accept the exchange of any non perishable product for a product of equal or higher value, as long as the difference in value is paid in full. Please email us to the reason for requesting a return or exchange – zn.oc1500958551.lodo1500958551rdyh@1500958551ofni1500958551

Hydrodol is committed to

  • Maintaining confidentiality of customer information,
  • Protecting privacy of customers, and
  • Treating customer information responsibly.
  • Personal information provided online (email, telephone, physical addresses) is used for the purpose of fulfilling orders or providing information only.
  • We send out regular emails with news and special offers, updates and features on our services.
  • If you wish to unsubscribe click on the opt out link at the footer of one of regular newsletters.

Collection of Statistical & Survey data

Hydrodol may collect non-identifiable, statistical information regarding the pages you visit on our site. We may from time to time conduct Customer Surveys with regard to customer satisfaction, purchasing and demographics. Identifiable information is not requested. Surveys help us improve our service.
If you have any questions about Hydrodol, personal information online or our Privacy Code, please email us zn.oc1500958551.lodo1500958551rdyh@1500958551ofni1500958551

The name that will appear on your statement will be 100 Percent Natural NZ Ltd.

Your account will be charged in NZD.

This is a New Zealand owned business.